Terms and Conditions

Our Commitment to you (the training provider)

Lancashire Training Ltd will promote your courses/programmes on the Lancashire Training website free of charge.

We will provide you with details of any customer who makes a booking payment to secure their place on your advertised course within 24 hours. This will enable you to contact them for any further information on their chosen programme and remittance details, as per your usual terms of business.

The initial agreement is for 12 months, but can be terminated at any time by Lancashire Training Ltd if deemed appropriate. In this instance, all course information from the training provider will be removed from the website.

Provider's obligation

The training provider needs to maintain accurate details of each course they would like Lancashire Training to advertise on their behalf. You must agree to keep up to date information on the website regarding;  Course content, Course availability, Venue, Cost and any other changes.
 
All training providers are obliged to confirm bookings with the customer, within 2 working days   from receipt of the booking from Lancashire Training Ltd.

Lancashire Training will need one dedicated contact from each training provider, with whom to liaise regarding confirmation of bookings at all times.

If a course is cancelled, and the provider has not informed Lancashire Training Ltd, we reserve the right to keep all monies accepted from customers via the website, and expect the provider to inform the customer of the next available date for the course of their choice. If the new course date is not acceptable to the customer, the provider will be responsible for refunding the monies already taken by Lancashire Training, to the customer if this is the customer's preference.

If the customer does not attend the training providers course and has paid in full, or the customer cancels before the course takes place, it is expected that the training provider will utilise their usual course of action if a refund is applicable to the customer.

Bookings

Lancashire Training will take a 20% booking fee of the total cost, for each course booked via Lancashiretraining.co.uk.

Customers will be advised on the website that this will be a "non-refundable" deposit if they do not attend the course in question.

For any bespoke requirements, which have been initially received via Lancashire Training, and any subsequent bookings from Lancashire Training and initial introductions, the above booking fee still applies.