Course Information

ILM Level 2 – Award in Customer Awareness - Course Number 443

Whats Involved

Customer satisfaction has always been a key component of success, and now even more so. Excellent customer service is paramount.

This course is designed to help you reinforce positive customer service habits while minimising negative behaviours that may erode customer confidence. You can develop knowledge and skills that will enable you to have a greater customer awareness and knowledge of fulfilling customer requirements.

There are three mandatory units as shown below:

* Fulfilling Customer Requirements
* Providing Quality to Customers
* Dealing with Customers Lawfully

It will take at least 21 guided learning hours (Glh) to complete. There are 4 credits associated with this qualification. Assessment is by the successful completion of a work based assignment.

Start Date

01 November 2010

End Date

30 January 2011

Course Days

From 1st November 2010 onwards. Location and actual costs to be agreed with you. Please contact us and we'll meet up and discuss your exact needs. There is no charge for this.

Location

Work Based Learning

This Course would suit

School leavers; people in employment who wish to get a recognised qualification; managers, team leaders and anyone who works with customers or in a customer service environment.

Qualification obtained

Institute of Leadership & Management (ILM) Level 2 – Award in Customer Awareness.

Level of Course

Beginner

Future Prospects

Retail job opportunities, running your own business, supervisor/manager jobs.

Successful learners may progress to other qualifications for example:

* ILM Level 2 Award in Enterprise Awareness
* ILM Level 2 Certificate in Team Leading
* ILM Level 3 Award in Managing Operations
* ILM Level 3 Award in Business Awareness
* ILM Level 3 Certificate in First Line Management