Course Information

Basic Office Procedures for new starters - Course Number 4

Whats Involved

To introduce new starters into the office environment and provide documented processes and procedures, to maintain customer satisfaction and develop their confidence within the workplace.

• What is customer care?
• Telephone skills
• Taking effective messages
• Dealing with customer enquiries
• Meeting and greeting customers
• Planning and preparation for telephone calls
• Prioritising your things to do list – urgent v important
• Dealing with difficult customers
• Empowerment
• Customer satisfaction calls and aftercare